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Help & Support

If you have any questions or issues while using the DigiCAP Content Authenticity service, please refer to this page.

Frequently Asked Questions (FAQ)​

Basic Usage​

Q: How do I get an API key? A: You can create an account and obtain an API key from BornID. (Available after signing up)

Q: What are the supported file formats? A: The currently supported formats are as follows:

  • Image: JPEG, PNG
  • Video: MP4
  • Maximum file size: 50MB

Q: How long does processing take? A: Average processing times:

  • Image metadata generation: 1-3 seconds
  • Fingerprint generation: 2-5 seconds
  • Content verification: 3-8 seconds

Technical Questions​

Q: How is it compatible with the C2PA standard? A: DigiCAP fully complies with the C2PA 1.3 standard and is compatible with tools from major companies like Adobe and Microsoft.

Q: How is personal information protected? A:

  • All data is encrypted with AES-256.
  • Data deletion is guaranteed upon user request.

Support Channels​

Technical Support​

📧 Email Support